Key Policies and Procedures
Running a domiciliary care agency poses a variety of issues to be resolved, for service users, staff and management. To be sure that we behave consistently, to capture good practice and to keep everybody informed of how the agency works, we have written down where we stand on certain key matters and how we handle certain frequently recurring situations. These are our ‘policies and procedures’. Together they form quite a long list. Service users are welcome to examine any of these documents and to have a copy of their own if they wish.
- Statement of purpose
- Code of conduct of the agency
- Conditions of engagement for the Care Worker
- Job description (of the Care Worker)
- Range of activities undertaken – and limits of responsibility of the Care Worker
- Personal safety whilst at work
- Standards for quality assurance
- Confidentiality of information
- Provision of non-discriminatory practice
- Equal opportunities, sexual and racial harassment
- Health and safety
- Moving and handling
- Dealing with accidents and emergencies
- Disclosure of abuse and bad practice (Safeguarding)
- Data protection and subject access
- Assisting with medication
- Handling money and financial matters on behalf of a service user
- Maintaining the records in the home
- Acceptance of gifts and legacies
- Dealing with violence and aggression
- Entering and leaving a service user’s home
- Safe keeping of keys
- Complaints and compliments
- Discipline and grievance
- Training and staff development
